Privacy Policy
Introduction
This Privacy Policy describes how La Rosealle (OPC) Private Limited and its affiliates (collectively referred to as “La Rosealle”, “we”, “our”, or “us”) collect, use, disclose, store, and protect your personal information through our website arbaab.in (hereinafter referred to as the “Platform”).
You may browse certain sections of the Platform without registering. Please note that we do not offer products or services outside India, and all personal data collected by us is primarily stored and processed within India.
By accessing or using the Platform, submitting your information, or availing any services offered on the Platform, you expressly agree to this Privacy Policy, our Terms of Use, and applicable service or product terms, and consent to the collection and processing of your data in accordance with applicable Indian laws. If you do not agree, please do not use the Platform.
Information We Collect
We collect personal information when you interact with us, including but not limited to when you register, place an order, contact us, or use our services.
The information we may collect includes:
• Name
• Address
• Email address
• Mobile or telephone number
• Date of birth (where required)
• Identity or address verification details (where applicable)
• Payment-related details processed securely through authorised payment gateways
Sensitive personal data, such as payment instrument information, is collected only when necessary, with your consent, and processed in accordance with applicable laws. We do not store debit or credit card details on our servers.
You may choose not to provide certain information by opting not to use specific features or services on the Platform.
We may also collect non-personal information such as browsing behaviour, preferences, IP address, device details, and usage patterns to improve user experience. Such data is analysed on an aggregated and anonymised basis.
Information from Third Parties
We may receive information related to your transactions from third-party service providers such as payment processors, logistics partners, or business partners. When personal data is collected directly by a third party, their respective privacy policies will apply, and we are not responsible for their data handling practices.
Important Notice:
We will never ask for sensitive information such as debit or credit card PINs, OTPs, net banking passwords, or wallet credentials via email, phone, or message. If you receive any such request claiming to be from us, do not respond and report it immediately to the appropriate authorities.
Use of Your Information
We use your personal information for purposes including but not limited to:
• Providing and managing access to our services
• Processing orders and transactions
• Communicating order updates and service-related information
• Improving platform functionality and customer experience
• Resolving disputes and troubleshooting issues
• Conducting analytics, research, and surveys
• Sending promotional communications (with opt-out options)
• Detecting, preventing, and addressing fraud or security issues
• Complying with legal and regulatory obligations
If you choose not to provide certain permissions, access to some services may be limited.
Sharing of Information
We may share your personal information:
• Internally within our group companies and affiliates
• With trusted third-party service providers such as logistics partners, payment gateways, customer support services, and marketing partners
• When required to comply with legal obligations, court orders, or government requests
• To enforce our Terms of Use or protect the rights, safety, or property of users or the public
We ensure that such third parties adhere to appropriate data protection standards.
Data Security
We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, misuse, loss, or disclosure.
While we strive to protect your information, data transmission over the internet cannot be guaranteed to be completely secure. By using the Platform, you acknowledge and accept these inherent risks.
You are responsible for maintaining the confidentiality of your account credentials.
Data Retention and Deletion
You may request deletion of your account by accessing your profile settings or by contacting us at the details provided below.
Please note:
• Account deletion may be delayed if there are pending transactions, grievances, or legal obligations
• Once deleted, access to your account and associated data will be permanently removed
• We retain personal data only as long as necessary for business or legal purposes
• Certain anonymised data may be retained for analytics, research, or fraud prevention
Your Rights
You have the right to:
• Access your personal data
• Update or correct your information
• Request deletion of your data, subject to legal requirements
These actions can be performed through the Platform or by contacting us directly.
Consent and Communication
By using the Platform, you consent to the collection, use, storage, and processing of your information as outlined in this Privacy Policy.
You also consent to receiving communications from us via email, SMS, calls, or messaging platforms for service-related and promotional purposes. You may withdraw your consent by writing to us with the subject line “Withdrawal of Consent for Processing Personal Data”.
Withdrawal of consent will not apply retrospectively and may affect access to certain services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or business practices. Users are encouraged to review this page periodically. Significant updates will be communicated as required by law.
Contact Information
Registered Address:
B1904, Mantri Celestia
Nanakramguda, Hyderabad – 500032
Telangana, India
Brand Owned By:
La Rosealle (OPC) Private Limited
Marketing, Branding & Sales By:
La Rosealle (OPC) Private Limited
Email: arbaabflavors@gmail.com
Phone: +91 8978898928
Support Hours: Monday to Friday (9:00 AM – 6:00 PM)